Trying to think of another subject to write a blog about is
no fun. Yes, there are plenty of educational topics I could discuss, but I’ve
seen the statistics; I don’t get even a ¼ of the likes and follows if it’s
educational, but let me share a sad story or some cute pics, then I have a good
following! I’ve asked the doctors to clue me in on maybe a pup with a broken
leg, so I could follow the course of action we take to make it better and
possibly educate while we do. You know, 2 birds, one stone…well, so far, no
broken puppies have come our way! Yay for the puppies, boo for me…but I’m OK
with that. REALLY, I’m OK with it J
I would much rather see happy, healthy animals than sad and hurting ones. So,
that takes me back to my original question…what do I write about?
Well, the whole point in my blog was to tell you what goes
on behind the scenes at an animal hospital, so I guess I’ll start there. Behind
the scenes is sometimes insanely busy and other times quite calming and
peaceful. And it can go from one to the other in a mere two seconds and then
back again! It can be mid afternoon, two doctors are on the schedule, each have
2 patients back in the exam reasons and all is calm. We can then have 2 people
walk in, one after the other, looking to get some dog food and flea
preventatives and the other client is here to pick up medicine that they called
in earlier. At the same time they’re walking in, the phone starts ringing and 2
of the clients that were in exam rooms have just finished up and are now
waiting to check out. We just went from no one needing help to five people
needing assistance and the phone rings again…that now makes six. Just as
quickly, here’s your food and flea preventative, Gahanna Animal Hospital, can
you please hold, you’re meds are already paid for, have a great day, Fido’s ear
should be feeling better in no time now that you have the medicine for it,
thanks for holding, how may I help you…and now we’re back down to 3…2… and here
we go again! Two more are coming out of the exam rooms, 1 more is put back for
an appointment, the phone doesn’t ever seem to stop ringing (as I remind myself
it’s job security so I’m happy it’s ringing!) and half of the front desk staff
just disappeared!! Where did they go you ask..? They went to go ask a doctor if
the medicine that we just put their pet on has any side effects, but first,
they have to wait for the doctor to finish up in the exam room with the client
they are seeing now. Or, they went to fax a copy of the pet’s history to
another facility that is specializing in that pet’s care. Or maybe they’re
checking on a cat that has been boarding with us for a week while the owner is
out of state for a death in the family and the cat wasn’t doing well itself and
the owner is scared that the pet will die before they get back. Or, an
emergency came in and now a staff member from the front desk is getting
information from the owner to help the doctor know what they’re about to deal
with. And all of this can happen within two minutes! And that’s just the front part
of the hospital, we haven’t even started with what’s going on in the treatment
room!
So, the next time you come in and you say “Wow, it’s quiet
in here”, just know, that either you just missed the storm or one is about to
hit, so beware!
